Privacy Policy

Last Updated: January 9, 2025

1. Introduction

This Privacy Policy explains how Waveloom ("we," "our," or "us") collects, uses, and protects your personal information when you use our AI workflow orchestration platform and related services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, password)
  • Billing information
  • Company information
  • Communication preferences
  • Support requests and correspondence

2.2 Automatically Collected Information

  • Usage data and analytics
  • Log data and performance metrics
  • Device information
  • IP addresses
  • Cookies and similar technologies

2.3 Workflow Data

  • AI workflow configurations
  • Processing results and outputs
  • Performance metrics
  • Integration settings and credentials
  • Generated content metadata

3. Third-Party Services and Data Processing

3.1 AI Service Providers

  • We facilitate access to third-party AI services
  • Data is processed according to their privacy policies
  • We transmit necessary data to these services
  • Generated content may be stored on our CDN

3.2 Service Providers

We share data with trusted service providers for:

  • Payment processing
  • Infrastructure and hosting
  • Analytics and monitoring
  • Customer support
  • Email communications

4. How We Use Your Information

We use collected information to:

  • Provide and maintain our Services
  • Process payments and transactions
  • Send administrative communications
  • Provide customer support
  • Improve our Services
  • Detect and prevent fraud
  • Comply with legal obligations
  • Monitor for abuse and misuse

5. Data Storage and Security

5.1 Data Storage

  • We store data in secure cloud environments
  • Content is stored on Cloudflare R2 CDN
  • Data is retained as needed for service provision
  • You can request data deletion subject to requirements

5.2 Security Measures

We implement appropriate security measures:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Incident response procedures
  • Secure credential management

6. AI Data Processing

6.1 Collection and Use

  • AI model inputs and outputs are logged
  • Training data is anonymized when stored
  • Usage patterns are analyzed for abuse
  • Personal data is minimized in AI processing

6.2 Data Retention

  • AI logs retained per legal requirements
  • Training data deleted when no longer needed
  • User can request AI output deletion
  • Some data retained for abuse prevention

6.3 AI Safety Measures

  • Models monitored for misuse
  • Output filtering for prohibited content
  • Regular safety audits performed
  • Incident response procedures in place

7. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request data deletion
  • Object to data processing
  • Export your data
  • Opt-out of marketing communications

8. International Data Transfers

We may transfer data internationally:

  • Using appropriate safeguards
  • Following applicable data protection laws
  • Ensuring adequate protection measures
  • Complying with data transfer regulations

We use cookies and similar technologies to:

  • Maintain user sessions
  • Remember preferences
  • Analyze usage patterns
  • Improve user experience
  • Prevent abuse and fraud

10. Children's Privacy

  • Services not intended for children under 13
  • We do not knowingly collect children's data
  • We will delete any inadvertently collected children's data
  • Parent/guardian consent required for users under 18

11.1 GDPR Compliance

For EU/UK residents:

  • Right to access and portability
  • Right to rectification and erasure
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent

11.2 CCPA Compliance

For California residents:

  • Right to know what data is collected
  • Right to delete personal information
  • Right to opt-out of data sales
  • Right to non-discrimination

12. Changes to Privacy Policy

  • We may update this Policy at any time
  • Changes will be posted on our website
  • Material changes will be notified via email
  • Continued use constitutes acceptance

13. Contact Information

For privacy-related inquiries:

  • Privacy concerns: privacy@waveloom.dev
  • General questions: hello@waveloom.dev
  • Website: waveloom.dev/pages/privacy-policy